Refund and Returns Policy

Overview

You may return an undamaged, non-defective product in the event that you change your mind about the product within 10 (ten) business days of delivery/collection of products. Goods are to be returned in their original packaging and in unused condition. Victorian Bathrooms reserves the right to not accept back a product ordered erroneously or withhold all or a percentage of the purchase price when refunding if a product is returned in a used or damaged condition.

Victorian Bathrooms will evaluate the defect and honour warranties if:

– The defect existed at the time of delivery and manifested during the warranty period;
– The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
– The customer duly complied with the care instructions and maintenance.

Exceptions to the above:

• Jeeves and Geberit attract an additional 15% handling fee
• Victoria & Albert baths cannot be returned if feet have been attached. If both the bath and the feet are in their original packaging, an additional 5% handling fee applies.
• No returns on special order goods ie special finishes & non-stock items
• Bespoke bath returns are subject to Victorian Bathrooms’ approval
• Ceramicware, baths and tiles may not be returned to the Kramerville showroom but instead must be despatched directly to the warehouse in Cape Town at the sender’s risk, address being: 18 Marine Drive (Cnr Hermes Street), Paarden Eiland, Cape Town.

To complete your return, we require a receipt or proof of purchase.

Should you wish to return a product, you will need to inform us by sending an email to info@victorianbathrooms.co.za. Kindly provide your order details so that we can look it up on our system.

As the product is to be inspected for defects or damages before accepting delivery, please submit photographic proof and full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.

Once the return has reached our warehouse (18 Marine Drive, Paarden Eiland), the product will be inspected prior to the return being processed.

Refunds

Should any of the product warranties noted above have been breached, you may select a refund, a store credit or an exchange.

Upon approval of your return, the purchase amount less any handling/shipping fees (if applicable), will be paid into your bank account.

All refunds will be processed within 5-7 business days after the goods have been inspected and the refund approved.

Sale items

Only regular-priced items may be refunded. Sale/promotional items cannot be refunded, returned or exchanged.

Exchanges

Exchanges are subject to product availability at the time of request.

We will contact you with further instructions once your return/exchange request has been logged. Exchanges will incur delivery costs if delivery is required.

Shipping

All goods for return are to be delivered to our warehouse at 18 Marine Drive, Paarden Eiland. Please use an insured delivery service as Victorian Bathrooms will not accept responsibility for items not received in good order and we don’t guarantee that we will receive your returned item.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Should Victorian Bathrooms arrange return shipping on your behalf, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us for questions related to refunds and returns.